Dremio: Login to EU site unavailable

Impact: majorStatus: resolvedStarted 2023-10-30 20:50 UTCResolved 2023-10-30 21:14 UTC (24 min)6 updatesSource: stspg.io

Summary

Dremio reported a major outage blocking password and oauth login to https://app.eu.dremio.cloud due to Auth0 problems; API access using PAT tokens was unaffected. The incident started at 2023-10-30 20:50 UTC and was resolved at 2023-10-30 21:14 UTC, lasting 23 min, with normal operation restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dremio Cloud - Europe - Site AvailabilitySite Availability

Timeline of updates

investigating2023-10-30 20:50 UTC
Login via password or oauth to https://app.eu.dremio.cloud is currently unavailable due to problems with Auth0 (our authentication service). Access via APIs using PAT tokens are unaffected.
identified2023-10-30 20:51 UTC
The issue has been identified and a fix is being implemented.
identified2023-10-30 20:52 UTC
No mitigation is currently available. We are waiting for updates from our authentication provider (i.e. Auth0.com)
monitoring2023-10-30 21:01 UTC
Authentication appears to be working normally now and Dremio Cloud should be fully operational. We will continue to monitor for bounce back.
monitoring2023-10-30 21:02 UTC
We are continuing to monitor for any further issues.
resolved2023-10-30 21:14 UTC
This incident has been resolved and normal operation has resumed.

Rewindex changes for this incident

Major incident: Login to EU site unavailable 2023-10-30 20:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dremio profile · Recent Dremio incidents · Markdown · JSON