Changes / Dremio / Login to EU site unavailable

Dremio: Major incident: Login to EU site unavailable

Summary

Dremio reported a major outage blocking password and oauth login to https://app.eu.dremio.cloud due to Auth0 problems; API access using PAT tokens was unaffected. The incident started at 2023-10-30 20:50 UTC and was resolved at 2023-10-30 21:14 UTC, lasting 23 min, with normal operation restored.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Login to EU site unavailable
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-10-30 20:50 UTC
AddedResolved time#5
Before: not present
After: 2023-10-30 21:14 UTC
AddedAffected components#6
Before: not present
After: Dremio Cloud - Europe - Site Availability, Site Availability
AddedUpdateinvestigating#7
Before: not present
After: Login via password or oauth to https://app.eu.dremio.cloud is currently unavailable due to problems with Auth0 (our authentication service). Access via APIs using PAT tokens are unaffected.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateidentified#9
Before: not present
After: No mitigation is currently available. We are waiting for updates from our authentication provider (i.e. Auth0.com)
AddedUpdatemonitoring#10
Before: not present
After: Authentication appears to be working normally now and Dremio Cloud should be fully operational. We will continue to monitor for bounce back.
AddedUpdatemonitoring#11
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#12
Before: not present
After: This incident has been resolved and normal operation has resumed.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Login to EU site unavailable (this change)
Dremio reported a major outage blocking password and oauth login to https://app.eu.dremio.cloud due to Auth0 problems; API access using PAT tokens was unaffected. The incident started at 2023-10-30 20:50 UTC and was resolved at 2023-10-30 21:14 UTC, lasting 23 min, with normal operation restored.
Major incident

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