# Dremio: Login to EU site unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-30 20:50 UTC · Resolved: 2023-10-30 21:14 UTC · Duration: 24 min
- Updates: 6 · Affected components: Dremio Cloud - Europe - Site Availability, Site Availability
- [Vendor status page: https://stspg.io/0dd0ps7q17m4](https://stspg.io/0dd0ps7q17m4)
- [Company: Dremio](https://rewindex.com/company/dremio.md)

## Summary

Dremio reported a major outage blocking password and oauth login to https://app.eu.dremio.cloud due to Auth0 problems; API access using PAT tokens was unaffected. The incident started at 2023-10-30 20:50 UTC and was resolved at 2023-10-30 21:14 UTC, lasting 23 min, with normal operation restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-10-30 20:50 UTC: Login via password or oauth to https://app.eu.dremio.cloud is currently unavailable due to problems with Auth0 (our authentication service). Access via APIs using PAT tokens are unaffected.
- **identified** 2023-10-30 20:51 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2023-10-30 20:52 UTC: No mitigation is currently available. We are waiting for updates from our authentication provider (i.e. Auth0.com)
- **monitoring** 2023-10-30 21:01 UTC: Authentication appears to be working normally now and Dremio Cloud should be fully operational.  We will continue to monitor for bounce back.
- **monitoring** 2023-10-30 21:02 UTC: We are continuing to monitor for any further issues.
- **resolved** 2023-10-30 21:14 UTC: This incident has been resolved and normal operation has resumed.

## Rewindex changes for this incident

- 2023-10-30 20:50 UTC: [Major incident: Login to EU site unavailable](https://rewindex.com/change/ifafcb69d6d8cae.md)


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Canonical: https://rewindex.com/company/dremio/incidents/kxxws5v3gtt3 · Markdown: https://rewindex.com/company/dremio/incidents/kxxws5v3gtt3.md · JSON: https://rewindex.com/api/v1/companies/dremio/incidents/kxxws5v3gtt3 · Generated 2026-10-18T12:34:28.561Z