Dremio: Dremio Cloud (US) is inaccessible

Impact: criticalStatus: resolvedStarted 2025-02-28 00:39 UTCResolved 2025-02-28 08:49 UTC (8.2 h)8 updatesSource: stspg.io

Summary

Dremio Cloud (US) was inaccessible during a critical outage from 2025-02-28 00:39 UTC to 2025-02-28 08:49 UTC, lasting 8 h 10 min. Dremio attributed the outage to an infrastructure issue affecting core services; all services were restored, with successful recovery of users’ projects reported.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dremio Cloud - US - Site AvailabilitySite Availability

Timeline of updates

investigating2025-02-28 00:39 UTC
We have detected an outage impacting our Dremio Cloud (US) service. We are investigating the cause and will provide another update within 30 minutes.
identified2025-02-28 01:06 UTC
We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are working urgently to restore the affected infrastructure.
identified2025-02-28 02:07 UTC
We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are continuing to work urgently to restore the affected infrastructure.
identified2025-02-28 05:27 UTC
We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are still working on bringing full restoration to the affected infrastructure.
identified2025-02-28 06:54 UTC
We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
identified2025-02-28 06:57 UTC
We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
monitoring2025-02-28 07:34 UTC
We have restored core services for Dremio Cloud (US) and are seeing recovery of users' projects. We are continuing to monitor the environment. We apologize for any inconvenience caused.
resolved2025-02-28 08:49 UTC
We have restored all services for Dremio Cloud (US) and are seeing successful recovery of users' projects. We apologize for any inconvenience caused and will publish a post-mortem for this incident in the coming days.

Rewindex changes for this incident

Critical incident: Dremio Cloud (US) is inaccessible 2025-02-28 00:39 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dremio profile · Recent Dremio incidents · Markdown · JSON