Changes / Dremio / Dremio Cloud (US) is inaccessible
Dremio: Critical incident: Dremio Cloud (US) is inaccessible
Summary
Dremio Cloud (US) was inaccessible during a critical outage from 2025-02-28 00:39 UTC to 2025-02-28 08:49 UTC, lasting 8 h 10 min. Dremio attributed the outage to an infrastructure issue affecting core services; all services were restored, with successful recovery of users’ projects reported.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Dremio Cloud (US) is inaccessible
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After: critical
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After: resolved
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After: 2025-02-28 00:39 UTC
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After: 2025-02-28 08:49 UTC
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After: Dremio Cloud - US - Site Availability, Site Availability
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After: We have detected an outage impacting our Dremio Cloud (US) service. We are investigating the cause and will provide another update within 30 minutes.
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After: We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are working urgently to restore the affected infrastructure.
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After: We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are continuing to work urgently to restore the affected infrastructure.
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After: We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are still working on bringing full restoration to the affected infrastructure.
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After: We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
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After: We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
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After: We have restored core services for Dremio Cloud (US) and are seeing recovery of users' projects. We are continuing to monitor the environment. We apologize for any inconvenience caused.
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After: We have restored all services for Dremio Cloud (US) and are seeing successful recovery of users' projects. We apologize for any inconvenience caused and will publish a post-mortem for this incident in the coming days.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Dremio Cloud (US) is inaccessible (this change) Dremio Cloud (US) was inaccessible during a critical outage from 2025-02-28 00:39 UTC to 2025-02-28 08:49 UTC, lasting 8 h 10 min. Dremio attributed the outage to an infrastructure issue affecting core services; all services were restored, with successful recovery of users’ projects reported. | Major incident |