# Dremio: Dremio Cloud (US) is inaccessible

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-02-28 00:39 UTC · Resolved: 2025-02-28 08:49 UTC · Duration: 8.2 h
- Updates: 8 · Affected components: Dremio Cloud - US - Site Availability, Site Availability
- [Vendor status page: https://stspg.io/7sdz9ds037hf](https://stspg.io/7sdz9ds037hf)
- [Company: Dremio](https://rewindex.com/company/dremio.md)

## Summary

Dremio Cloud (US) was inaccessible during a critical outage from 2025-02-28 00:39 UTC to 2025-02-28 08:49 UTC, lasting 8 h 10 min. Dremio attributed the outage to an infrastructure issue affecting core services; all services were restored, with successful recovery of users’ projects reported. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-02-28 00:39 UTC: We have detected an outage impacting our Dremio Cloud (US) service. We are investigating the cause and will provide another update within 30 minutes.
- **identified** 2025-02-28 01:06 UTC: We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are working urgently to restore the affected infrastructure.
- **identified** 2025-02-28 02:07 UTC: We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are continuing to work urgently to restore the affected infrastructure.
- **identified** 2025-02-28 05:27 UTC: We have identified an infrastructure issue that is impacting accessibility to Dremio Cloud (US). We are still working on bringing full restoration to the affected infrastructure.
- **identified** 2025-02-28 06:54 UTC: We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
- **identified** 2025-02-28 06:57 UTC: We identified an infrastructure issue that affected core services for Dremio Cloud (US). We are continuing to work urgently to restore full access to customers.
- **monitoring** 2025-02-28 07:34 UTC: We have restored core services for Dremio Cloud (US) and are seeing recovery of users' projects. We are continuing to monitor the environment. We apologize for any inconvenience caused.
- **resolved** 2025-02-28 08:49 UTC: We have restored all services for Dremio Cloud (US) and are seeing successful recovery of users' projects. We apologize for any inconvenience caused and will publish a post-mortem for this incident in the coming days.

## Rewindex changes for this incident

- 2025-02-28 00:39 UTC: [Critical incident: Dremio Cloud (US) is inaccessible](https://rewindex.com/change/id16362f03552e7.md)


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Canonical: https://rewindex.com/company/dremio/incidents/crs65tf2dcbs · Markdown: https://rewindex.com/company/dremio/incidents/crs65tf2dcbs.md · JSON: https://rewindex.com/api/v1/companies/dremio/incidents/crs65tf2dcbs · Generated 2026-10-18T13:24:34.549Z