Coda: Attachment and image processing delays
Coda reported a major outage delaying virus scanning and processing of uploaded images and attachments for document collaborators. Uploads were stored successfully. The incident started at 2025-10-20 18:09 UTC and was resolved at 2025-10-20 20:08 UTC, lasting 1 h 59 min; no cause or fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: File and Image Malware Scanning - Scanii.com api-us1.scanii.comScanii.com api-us1.scanii.comFile and Image Malware Scanning - Scanii.com api.scanii.comScanii.com api.scanii.com
Timeline of updates
- identified
Coda has been experiencing an outage that is preventing the scanning of attachments and images for viruses. This outage is causing a delay in processing images and attachments into the document. Any uploaded images and attachments have been stored on our servers successfully, but we are experiencing a delay in processing them to deem them safe to provide to other collaborators of your document. Once the AWS + Scanii issues are resolved, it is expected that all images and attachments previously uploaded will become available to collaborators across docs. We are monitoring the situation and hope to have a resolution shortly.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Attachment and image processing delays 2025-10-20 18:09 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Coda profile · Recent Coda incidents · Markdown · JSON