Changes / Coda / Attachment and image processing delays
Coda: Major incident: Attachment and image processing delays
Summary
Coda reported a major outage delaying virus scanning and processing of uploaded images and attachments for document collaborators. Uploads were stored successfully. The incident started at 2025-10-20 18:09 UTC and was resolved at 2025-10-20 20:08 UTC, lasting 1 h 59 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Attachment and image processing delays
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 18:09 UTC
Before: not present
After: 2025-10-20 20:08 UTC
Before: not present
After: File and Image Malware Scanning - Scanii.com api.scanii.com, File and Image Malware Scanning - Scanii.com api-us1.scanii.com, Scanii.com api.scanii.com, Scanii.com api-us1.scanii.com
Before: not present
After: Coda has been experiencing an outage that is preventing the scanning of attachments and images for viruses.
This outage is causing a delay in processing images and attachments into the document. Any uploaded images and attachments have been stored on our servers successfully, but we are experiencing a delay in processing them to deem them safe to provide to other collaborators of your document.
Once the AWS + Scanii issues are resolved, it is expected that all images and attachments previously uploaded will become available to collaborators across docs.
We are monitoring the situation and hope to have a resolution shortly.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Attachment and image processing delays (this change) Coda reported a major outage delaying virus scanning and processing of uploaded images and attachments for document collaborators. Uploads were stored successfully. The incident started at 2025-10-20 18:09 UTC and was resolved at 2025-10-20 20:08 UTC, lasting 1 h 59 min; no cause or fix was stated. | Major incident |