# Coda: Major incident: Attachment and image processing delays

**Summary:** Coda reported a major outage delaying virus scanning and processing of uploaded images and attachments for document collaborators. Uploads were stored successfully. The incident started at 2025-10-20 18:09 UTC and was resolved at 2025-10-20 20:08 UTC, lasting 1 h 59 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 18:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gjwn22qn3qp5](https://stspg.io/gjwn22qn3qp5)
- [Company: Coda](https://rewindex.com/company/coda.md)
- Versions: before (none: first archived) → after incident\_version:97/67rd058hb4sl@93d30a2da9e5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Attachment and image processing delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 18:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 20:08 UTC
```

**6. Added: Affected components**

```diff
+ File and Image Malware Scanning - Scanii.com api.scanii.com, File and Image Malware Scanning - Scanii.com api-us1.scanii.com, Scanii.com api.scanii.com, Scanii.com api-us1.scanii.com
```

**7. Added: Update** (identified) · 2025-10-20 18:09 UTC

```diff
+ Coda has been experiencing an outage that is preventing the scanning of attachments and images for viruses. This outage is causing a delay in processing images and attachments into the document. Any uploaded images and attachments have been stored on our servers successfully, but we are experiencing a delay in processing them to deem them safe to provide to other collaborators of your document. Once the AWS + Scanii issues are resolved, it is expected that all images and attachments previously uploaded will become available to collaborators across docs. We are monitoring the situation and hope to have a resolution shortly.
```

**8. Added: Update** (resolved) · 2025-10-20 20:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 18:09 UTC | Major incident: Attachment and image processing delays (this change) | outage |

All Coda changes: [timeline](https://rewindex.com/company/coda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2f0ce91cfc791b · Markdown: https://rewindex.com/change/i2f0ce91cfc791b.md · JSON: https://rewindex.com/api/v1/changes/i2f0ce91cfc791b · Generated 2026-10-18T01:53:24.347Z