# Coda: Attachment and image processing delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 18:09 UTC · Resolved: 2025-10-20 20:08 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: File and Image Malware Scanning - Scanii.com api-us1.scanii.com, Scanii.com api-us1.scanii.com, File and Image Malware Scanning - Scanii.com api.scanii.com, Scanii.com api.scanii.com
- [Vendor status page: https://stspg.io/gjwn22qn3qp5](https://stspg.io/gjwn22qn3qp5)
- [Company: Coda](https://rewindex.com/company/coda.md)

## Summary

Coda reported a major outage delaying virus scanning and processing of uploaded images and attachments for document collaborators. Uploads were stored successfully. The incident started at 2025-10-20 18:09 UTC and was resolved at 2025-10-20 20:08 UTC, lasting 1 h 59 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-10-20 18:09 UTC: Coda has been experiencing an outage that is preventing the scanning of attachments and images for viruses. This outage is causing a delay in processing images and attachments into the document. Any uploaded images and attachments have been stored on our servers successfully, but we are experiencing a delay in processing them to deem them safe to provide to other collaborators of your document. Once the AWS + Scanii issues are resolved, it is expected that all images and attachments previously uploaded will become available to collaborators across docs. We are monitoring the situation and hope to have a resolution shortly.
- **resolved** 2025-10-20 20:08 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 18:09 UTC: [Major incident: Attachment and image processing delays](https://rewindex.com/change/i2f0ce91cfc791b.md)


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Canonical: https://rewindex.com/company/coda/incidents/67rd058hb4sl · Markdown: https://rewindex.com/company/coda/incidents/67rd058hb4sl.md · JSON: https://rewindex.com/api/v1/companies/coda/incidents/67rd058hb4sl · Generated 2026-10-18T11:36:05.220Z