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Cloudinary: Degraded Performance in US Datacenter

Affected components: Management ConsoleFlow EngineMediaFlows - Flow EngineUS Datacenter - Webhooks / HTTP notifications - USWebhooks / HTTP notifications - USAdmin API - USUS Datacenter - Admin API - USUpload API - USUS Datacenter - Upload API - USDigital Asset Management (DAM)ConsoleMediaFlows - ConsoleMedia Transformation API - USUS Datacenter - Media Transformation API - US

Timeline of updates

1. investigating2025-10-20 07:51 UTC

   We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.

2. investigating2025-10-20 08:12 UTC

   The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.

3. investigating2025-10-20 09:12 UTC

   We are continuing to investigate this issue.

4. monitoring2025-10-20 09:37 UTC

   The services are recovering and are being closely monitored.

5. investigating2025-10-20 14:23 UTC

   We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.

6. investigating2025-10-20 15:56 UTC

   Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.

7. identified2025-10-20 17:53 UTC

   We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.

8. monitoring2025-10-20 20:39 UTC

   We have identified that Amazon's Rekognition service is currently down.

9. monitoring2025-10-21 07:08 UTC

   We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.

10. resolved2025-10-21 15:30 UTC

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON