# Cloudinary: Degraded Performance in US Datacenter

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 07:51 UTC · Resolved: 2025-10-21 15:30 UTC · Duration: 32 h
- Updates: 10 · Affected components: Management Console, Flow Engine, MediaFlows - Flow Engine, US Datacenter - Webhooks / HTTP notifications - US, Webhooks / HTTP notifications - US, Admin API - US, US Datacenter - Admin API - US, Upload API - US, US Datacenter - Upload API - US, Digital Asset Management (DAM), Console, MediaFlows - Console, Media Transformation API - US, US Datacenter - Media Transformation API - US
- [Vendor status page: https://stspg.io/2r0x59xp0lfq](https://stspg.io/2r0x59xp0lfq)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Timeline of updates

- **investigating** 2025-10-20 07:51 UTC: We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
- **investigating** 2025-10-20 08:12 UTC: The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
- **investigating** 2025-10-20 09:12 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-10-20 09:37 UTC: The services are recovering and are being closely monitored.
- **investigating** 2025-10-20 14:23 UTC: We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
- **investigating** 2025-10-20 15:56 UTC: Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
- **identified** 2025-10-20 17:53 UTC: We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e\_gen), Preview generation (e\_preview), Upscale (e\_upscale), Background removal (e\_background\_removal), Video auto-gravity (g\_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
- **monitoring** 2025-10-20 20:39 UTC: We have identified that Amazon's Rekognition service is currently down.
- **monitoring** 2025-10-21 07:08 UTC: We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
- **resolved** 2025-10-21 15:30 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/cloudinary/incidents/zg6fxyxzpxlp · Markdown: https://rewindex.com/company/cloudinary/incidents/zg6fxyxzpxlp.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/zg6fxyxzpxlp · Generated 2026-10-18T12:22:02.879Z