Chargebee: API Latency Issue
Timeline of updates
- resolved
We noticed marginal performance degradation in Chargebee API service, during 12:38 to 14:23, 23/07/2020. This event occurred due to query performance issues in a recent change, which in-turn induced load in few of the db shards. Post the identification, the change was reverted to normalise the load. Set of customers were affected during this event, we have communicated and updated the affected customers via Support.
From Chargebee’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.chargebee.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Chargebee, started 2020-07-23 14:27 UTC, resolved after 25 min, 1 update(s).
- Title
- API Latency Issue
- Vendor
- Chargebee
- Date
- URL
- https://rewindex.com/company/chargebee/incidents/v6v0zclwcqbk
Chargebee profileRecent Chargebee incidentsAll outages on July 23, 2020Chargebee in July 2020MarkdownJSON