# Chargebee: API Latency Issue

> Chargebee status incident “API Latency Issue” on 2020-07-23: impact minor (vendor’s label), 25 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/v6v0zclwcqbk
Last updated: 2020-07-23T14:52:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-23 14:27 UTC · Resolved: 2020-07-23 14:52 UTC · Duration: 25 min
- Updates: 1
- [Vendor status page: https://status.chargebee.com/incidents/v6v0zclwcqbk](https://status.chargebee.com/incidents/v6v0zclwcqbk)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **resolved** 2020-07-23 14:52 UTC: We noticed marginal performance degradation in Chargebee API service, during 12:38 to 14:23, 23/07/2020. This event occurred due to query performance issues in a recent change, which in-turn induced load in few of the db shards. Post the identification, the change was reverted to normalise the load. Set of customers were affected during this event, we have communicated and updated the affected customers via Support.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2020-07-23 14:27 UTC, resolved after 25 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/v6v0zclwcqbk
- Citation: Chargebee, “API Latency Issue” (2020-07-23 14:27 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/v6v0zclwcqbk (CC BY 4.0).
- Markdown link: `[Chargebee: API Latency Issue (2020-07-23)](https://rewindex.com/company/chargebee/incidents/v6v0zclwcqbk)`


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Canonical: https://rewindex.com/company/chargebee/incidents/v6v0zclwcqbk · Markdown: https://rewindex.com/company/chargebee/incidents/v6v0zclwcqbk.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/v6v0zclwcqbk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:34:41.092Z