BigCommerce: Cannot reach checkout payment step
Timeline of updates
- resolved
Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.
From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by BigCommerce, started 2025-12-29 03:00 UTC, resolved after 21 min, 1 update(s).
- Title
- Cannot reach checkout payment step
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/72lsqnvtn19y
BigCommerce profileRecent BigCommerce incidentsAll outages on December 29, 2025BigCommerce in December 2025MarkdownJSON