# BigCommerce: Cannot reach checkout payment step

> BigCommerce status incident “Cannot reach checkout payment step” on 2025-12-29: impact none (vendor’s label), 21 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/72lsqnvtn19y
Last updated: 2025-12-29T03:21:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-12-29 03:00 UTC · Resolved: 2025-12-29 03:21 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/72lsqnvtn19y](https://status.bigcommerce.com/incidents/72lsqnvtn19y)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2025-12-29 03:21 UTC: Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2025-12-29 03:00 UTC, resolved after 21 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/72lsqnvtn19y
- Citation: BigCommerce, “Cannot reach checkout payment step” (2025-12-29 03:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/72lsqnvtn19y (CC BY 4.0).
- Markdown link: `[BigCommerce: Cannot reach checkout payment step (2025-12-29)](https://rewindex.com/company/bigcommerce/incidents/72lsqnvtn19y)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/72lsqnvtn19y · Markdown: https://rewindex.com/company/bigcommerce/incidents/72lsqnvtn19y.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/72lsqnvtn19y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:58:13.422Z