BigCommerce: BigCommerce Contact Center Experiencing Issues
Timeline of updates
- resolved
Salesforce engineers have resolved the connectivity issues. Phone, chat, email and support.bigcommerce.com should all be fully operational. We appreciate your patience as we worked through the incident with the Salesforce team.
From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by BigCommerce, started 2016-04-03 12:50 UTC, resolved after 5.9 h, 1 update(s).
- Title
- BigCommerce Contact Center Experiencing Issues
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/5ktk831fb54v
BigCommerce profileRecent BigCommerce incidentsAll outages on April 3, 2016BigCommerce in April 2016MarkdownJSON