# BigCommerce: BigCommerce Contact Center Experiencing Issues

> BigCommerce status incident “BigCommerce Contact Center Experiencing Issues” on 2016-04-03: impact minor (vendor’s label), 5.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/5ktk831fb54v
Last updated: 2016-04-03T18:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-04-03 12:50 UTC · Resolved: 2016-04-03 18:45 UTC · Duration: 5.9 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/5ktk831fb54v](https://status.bigcommerce.com/incidents/5ktk831fb54v)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2016-04-03 18:45 UTC: Salesforce engineers have resolved the connectivity issues. Phone, chat, email and support.bigcommerce.com should all be fully operational. We appreciate your patience as we worked through the incident with the Salesforce team.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2016-04-03 12:50 UTC, resolved after 5.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/5ktk831fb54v
- Citation: BigCommerce, “BigCommerce Contact Center Experiencing Issues” (2016-04-03 12:50 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/5ktk831fb54v (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce Contact Center Experiencing Issues (2016-04-03)](https://rewindex.com/company/bigcommerce/incidents/5ktk831fb54v)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/5ktk831fb54v · Markdown: https://rewindex.com/company/bigcommerce/incidents/5ktk831fb54v.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/5ktk831fb54v · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:54:47.954Z