CompaniesBigCommerceMonthly reportsJanuary 2018
BigCommerce in January 2018: incidents, uptime and changes
7incidents posted
0labelled major or critical
100%free of major/critical
80.64%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 0 min, incident time 6.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Minor 6 · No impact listed 1
Incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Recent Order data missing in Control Panel Analytics | Minor | 6 d | resolved | 01-04 | |
| Call & Chat Center Currently Offline (Webcase Still Online) | Minor | 1.4 h | resolved | 01-05 | |
| Availability issues with BigCommerce stores | Minor | 1.3 h | resolved | 01-05 | |
| Availability issues with BigCommerce stores | Minor | 48 min | resolved | 01-16 | |
| 3rd party network provider having routing issues | Minor | 3.5 h | resolved | 01-26 | |
| Issues with BigCommerce caching infrastructure | Minor | 32 min | resolved | 01-30 | |
| Phone outage at our Austin call center | No impact listed | 9 min | resolved | 01-30 |
Cite this
BigCommerce posted 7 status incidents in January 2018 (0 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- BigCommerce in January 2018
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/2018/01