# BigCommerce in January 2018: incidents, uptime and changes

> BigCommerce in January 2018: 7 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2018/01
Last updated: 2018-02-01T00:00:00Z

- Incidents posted: 7 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 6, none 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 80.64% free of any incident; outage time 0 min, incident time 6.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2017](https://rewindex.com/company/bigcommerce/2017/12.md) · Next: [February 2018](https://rewindex.com/company/bigcommerce/2018/02.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Recent Order data missing in Control Panel Analytics](https://rewindex.com/company/bigcommerce/incidents/xqjg1x6sjf9c.md) | minor | 2018-01-04 22:55 UTC | 2018-01-10 18:04 UTC | 6 d | resolved |
| [Call & Chat Center Currently Offline (Webcase Still Online)](https://rewindex.com/company/bigcommerce/incidents/7c9xt7481vqp.md) | minor | 2018-01-05 06:34 UTC | 2018-01-05 08:00 UTC | 1.4 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/7tshkxq5pgh2.md) | minor | 2018-01-05 18:00 UTC | 2018-01-05 19:16 UTC | 1.3 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/19y1cxz4x79r.md) | minor | 2018-01-16 05:11 UTC | 2018-01-16 05:59 UTC | 48 min | resolved |
| [3rd party network provider having routing issues](https://rewindex.com/company/bigcommerce/incidents/r6r8sv2qvqjv.md) | minor | 2018-01-26 09:44 UTC | 2018-01-26 13:13 UTC | 3.5 h | resolved |
| [Issues with BigCommerce caching infrastructure](https://rewindex.com/company/bigcommerce/incidents/6f5ks3t1z4vr.md) | minor | 2018-01-30 17:31 UTC | 2018-01-30 18:03 UTC | 32 min | resolved |
| [Phone outage at our Austin call center](https://rewindex.com/company/bigcommerce/incidents/p1y0l5925n52.md) | none | 2018-01-30 18:10 UTC | 2018-01-30 18:19 UTC | 9 min | resolved |

## Cite this

BigCommerce posted 7 status incidents in January 2018 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2018/01
- Citation: BigCommerce, “BigCommerce in January 2018” (2018-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/01 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in January 2018 (2018-01-01)](https://rewindex.com/company/bigcommerce/2018/01)`


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Canonical: https://rewindex.com/company/bigcommerce/2018/01 · Markdown: https://rewindex.com/company/bigcommerce/2018/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:54:36.245Z