Aircall: Salesforce integration: logging & insight card issue
Timeline of updates
- resolved
From 6:38 AM UTC to 9:20 AM UTC we faced an incident that may have affected Salesforce integration: - some calls may not have been logged to Salesforce - insight cards may not have been displayed You are affected if your Salesforce organization's Contact object doesn't have the following default fields: HomePhone, AssistantPhone, OtherPhone.
From Aircall’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.aircall.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Aircall, started 2021-04-08 06:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Salesforce integration: logging & insight card issue
- Vendor
- Aircall
- Date
- URL
- https://rewindex.com/company/aircall/incidents/rj6g3vcxjb21
Aircall profileRecent Aircall incidentsAll outages on April 8, 2021Aircall in April 2021MarkdownJSON