Aircall: Issue on availability status and webhook events from march 26th 11:59 AM UTC to march 29th 04:25 PM UTC
Timeline of updates
- resolved
We faced issues from march 26th 11:59 AM UTC to march 29th 04:25 PM UTC on: - inconsistency for user availability status, - webhook events user.connected and user.disconnected. As a result, customers with inconsistent availability status may have faced issues receiving call during this time lapse. In addition to that, the webhook events listed above have not been triggered. The situation has reverted to normal.
From Aircall’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.aircall.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Aircall, started 2021-03-26 11:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Issue on availability status and webhook events from march 26th 11:59 AM UTC to march 29th 04:25 PM UTC
- Vendor
- Aircall
- Date
- URL
- https://rewindex.com/company/aircall/incidents/q9m7vj8b5jzd
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