Companies/ActiveCampaign/Incidents

ActiveCampaign: Platform Slowness and Campaign Sending Delays

Timeline of updates

1. resolved2019-08-08 12:06 UTC

   We have continued to monitor and after further investigation of this issue, we have determined that there are 2 instances where campaigns did not complete sending: 1. Campaigns that were scheduled to send or sent between ~7:00 PM UTC to 11PM UTC, 7 August that show the status “Preparing to send” will not send. Customers can stop, duplicate, and resend these campaigns. 2. Campaigns that appear stuck with the status “Sending” were partially sent. These campaigns will not finish sending to the targeted contacts. In this case, clients can resend to contacts who did not open the email. Click on the campaign name Once you are on the report summary for the campaign, click Resend Options in the upper right hand corner Select Send to contacts who have not read/opened this campaign. We are working to identify all impacted campaigns and will reach out to users directly.

From ActiveCampaign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.activecampaign.com (opens in new tab).

ActiveCampaign profileRecent ActiveCampaign incidentsAll outages on August 7, 2019ActiveCampaign in August 2019MarkdownJSON