# ActiveCampaign: Platform Slowness and Campaign Sending Delays

> ActiveCampaign status incident “Platform Slowness and Campaign Sending Delays” on 2019-08-07: impact minor (vendor’s label), 15 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/activecampaign/incidents/nkvxr83b8y90
Last updated: 2019-08-08T12:06:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-08-07 20:38 UTC · Resolved: 2019-08-08 12:06 UTC · Duration: 15 h
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/nkvxr83b8y90](https://status.activecampaign.com/incidents/nkvxr83b8y90)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **resolved** 2019-08-08 12:06 UTC: We have continued to monitor and after further investigation of this issue, we have determined that there are 2 instances where campaigns did not complete sending: 1. Campaigns that were scheduled to send or sent between ~7:00 PM UTC to 11PM UTC, 7 August that show the status “Preparing to send” will not send. Customers can stop, duplicate, and resend these campaigns. 2. Campaigns that appear stuck with the status “Sending” were partially sent. These campaigns will not finish sending to the targeted contacts. In this case, clients can resend to contacts who did not open the email. Click on the campaign name Once you are on the report summary for the campaign, click Resend Options in the upper right hand corner Select Send to contacts who have not read/opened this campaign. We are working to identify all impacted campaigns and will reach out to users directly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by ActiveCampaign, started 2019-08-07 20:38 UTC, resolved after 15 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/activecampaign/incidents/nkvxr83b8y90
- Citation: ActiveCampaign, “Platform Slowness and Campaign Sending Delays” (2019-08-07 20:38 UTC). Archived by Rewindex: https://rewindex.com/company/activecampaign/incidents/nkvxr83b8y90 (CC BY 4.0).
- Markdown link: `[ActiveCampaign: Platform Slowness and Campaign Sending Delays (2019-08-07)](https://rewindex.com/company/activecampaign/incidents/nkvxr83b8y90)`


---
Canonical: https://rewindex.com/company/activecampaign/incidents/nkvxr83b8y90 · Markdown: https://rewindex.com/company/activecampaign/incidents/nkvxr83b8y90.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/nkvxr83b8y90 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:28:24.626Z