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ChangesSendGridVoice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States

SendGrid: Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States

Incident updateNot classified yetChanged status.sendgrid.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what SendGrid removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1
Before: Voice Call Audio Delays When Using Media Streams
After: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States
ChangedStatus#2
Before: monitoring
After: resolved
AddedResolved time#3
Before: not present
After: 2026-11-03 19:08 UTC
RemovedAffected components#4
Before: CARRIER NETWORK - Voice, APAC, CARRIER NETWORK - Voice, Europe, CARRIER NETWORK - Voice, Latin America, CARRIER NETWORK - Voice, Middle East & Africa, Voice, APAC, Voice, Europe, Voice, Latin America, Voice, Middle East & Africa
After: removed
AddedUpdateresolved#5
Before: not present
After: The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

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History of this incident

TodayTuesday, November 3Tue, Nov 3

1 rewrite, 5 incident changes

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