# SendGrid: Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States

> Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States. Detected 2026-11-03 by Rewindex: what changed on SendGrid’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rd254fef57b7dbf
Last updated: 2026-11-03T19:13:48Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-03 19:13 UTC · Detected: 2026-11-03 19:13 UTC
- [Source: https://status.sendgrid.com/incidents/ylhrykqj7mdx](https://status.sendgrid.com/incidents/ylhrykqj7mdx)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/ylhrykqj7mdx@595bcb3576b1 → after incident\_version:258/ylhrykqj7mdx@6e07ca562aa8
- Change 6 of 6 for this incident

Incident page (full timeline): [Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States](https://rewindex.com/company/sendgrid/incidents/ylhrykqj7mdx.md)
## What changed

**1. Changed: Title**

```diff
- Voice Call Audio Delays When Using Media Streams
+ Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States
```

**2. Changed: Status**

```diff
- monitoring
+ resolved
```

**3. Added: Resolved time**

```diff
+ 2026-11-03 19:08 UTC
```

**4. Removed: Affected components**

```diff
- CARRIER NETWORK - Voice, APAC, CARRIER NETWORK - Voice, Europe, CARRIER NETWORK - Voice, Latin America, CARRIER NETWORK - Voice, Middle East & Africa, Voice, APAC, Voice, Europe, Voice, Latin America, Voice, Middle East & Africa
```

**5. Added: Update** (resolved) · 2026-11-03 19:08 UTC

```diff
+ The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 03:03 UTC | [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/r5d0d88e986d87c.md) | Normal progress |
| 2026-11-03 05:03 UTC | [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/r8088b274078265.md) | Normal progress |
| 2026-11-03 09:13 UTC | [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/rcba61d69845c0d.md) | Normal progress |
| 2026-11-03 12:03 UTC | [Incident silently edited: Voice Call Audio Quality Degradation for Outbound Calls from Twilio to US Network Subscribers](https://rewindex.com/change/rdc70e1726b7af2.md) |  |
| 2026-11-03 17:23 UTC | [Incident updated: Voice Call Audio Delays When Using Media Streams](https://rewindex.com/change/rc0e6bcf51f114c.md) |  |
| 2026-11-03 19:13 UTC | Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (this change) |  |

Previous: [change](https://rewindex.com/change/rc0e6bcf51f114c.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rd254fef57b7dbf · Markdown: https://rewindex.com/change/rd254fef57b7dbf.md · JSON: https://rewindex.com/api/v1/changes/rd254fef57b7dbf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T21:12:40.112Z