rewindex

ChangesSendGridVoice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers

SendGrid: Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers

Incident updateNormal progress (typesafe/jev-1.13-20260917, 100%)Changed status.sendgrid.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what SendGrid removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1
Before: Voice Call Audio Delays
After: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers
ChangedStatus#2
Before: investigating
After: monitoring
AddedAffected components#3
Before: not present
After: CARRIER NETWORK - Voice, APAC, CARRIER NETWORK - Voice, Europe, CARRIER NETWORK - Voice, Latin America, CARRIER NETWORK - Voice, Middle East & Africa, Voice, APAC, Voice, Europe, Voice, Latin America, Voice, Middle East & Africa
AddedUpdatemonitoring#4
Before: not present
After: We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

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History of this incident

TodayTuesday, November 3Tue, Nov 3

1 rewrite, 4 incident changes

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