# SendGrid: Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers

> Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers. Detected 2026-11-03 by Rewindex: what changed on SendGrid’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r5d0d88e986d87c
Last updated: 2026-11-03T03:03:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-11-03 03:03 UTC · Detected: 2026-11-03 03:03 UTC
- [Source: https://status.sendgrid.com/incidents/ylhrykqj7mdx](https://status.sendgrid.com/incidents/ylhrykqj7mdx)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/ylhrykqj7mdx@35fe1e6080dc → after incident\_version:258/ylhrykqj7mdx@65583368588f
- Change 1 of 6 for this incident

Incident page (full timeline): [Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/company/sendgrid/incidents/ylhrykqj7mdx.md)
## What changed

**1. Changed: Title**

```diff
- Voice Call Audio Delays
+ Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers
```

**2. Changed: Status**

```diff
- investigating
+ monitoring
```

**3. Added: Affected components**

```diff
+ CARRIER NETWORK - Voice, APAC, CARRIER NETWORK - Voice, Europe, CARRIER NETWORK - Voice, Latin America, CARRIER NETWORK - Voice, Middle East & Africa, Voice, APAC, Voice, Europe, Voice, Latin America, Voice, Middle East & Africa
```

**4. Added: Update** (monitoring) · 2026-11-03 03:02 UTC

```diff
+ We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 03:03 UTC | Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers (this change) | Normal progress |
| 2026-11-03 05:03 UTC | [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/r8088b274078265.md) | Normal progress |
| 2026-11-03 09:13 UTC | [Incident updated: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Phone Numbers](https://rewindex.com/change/rcba61d69845c0d.md) | Normal progress |
| 2026-11-03 12:03 UTC | [Incident silently edited: Voice Call Audio Quality Degradation for Outbound Calls from Twilio to US Network Subscribers](https://rewindex.com/change/rdc70e1726b7af2.md) |  |
| 2026-11-03 17:23 UTC | [Incident updated: Voice Call Audio Delays When Using Media Streams](https://rewindex.com/change/rc0e6bcf51f114c.md) |  |
| 2026-11-03 19:13 UTC | [Incident updated: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States](https://rewindex.com/change/rd254fef57b7dbf.md) |  |

Next: [change](https://rewindex.com/change/r8088b274078265.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r5d0d88e986d87c · Markdown: https://rewindex.com/change/r5d0d88e986d87c.md · JSON: https://rewindex.com/api/v1/changes/r5d0d88e986d87c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T19:39:52.835Z