Changes Dialpad Some customers may be experiencing issues making or receiving calls.

Dialpad: Incident updated: Some customers may be experiencing issues making or receiving calls.

Incident updateNormal progress (rule, 100%)Changed 2026-10-20 09:03 UTCstspg.io

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Dialpad removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~investigating~~

monitoring

AddedUpdatemonitoring2026-10-20 08:57 UTC#2

not present

A fix has been implemented and we are monitoring the results.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 20
Before captured 07:33 UTC
In the 2026-10-20 checkpoint, timestamped by FreeTSA and DigiCert on Oct 21, 00:41 UTC. Record hash 5b20e86fcf71aa17…
Download proof
Oct 20
After captured 09:03 UTC
In the 2026-10-20 checkpoint, timestamped by FreeTSA and DigiCert on Oct 21, 00:41 UTC. Record hash 9d25905698086fd2…
Download proof

History of this incident

Tuesday, October 20

11 incident changes

Normal progress
09:23Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
09:03Incident
Incident updateSome customers may be experiencing issues making or receiving calls.this change
Normal progress
07:33Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
05:23Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
05:03Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
04:23Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
03:53Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
03:23Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
02:53Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Normal progress
02:23Incident
Incident updateSome customers may be experiencing issues making or receiving calls.
Outage
01:44Major incident
Some customers may be experiencing issues making or receiving calls.
Dialpad reported a potential outage affecting some customers’ inbound and outbound calls, with major impact. The incident started at 2026-10-20 01:44 UTC and was still open when archived, open for 0 min at the last update; Dialpad was investigating, with no cause or fix stated.

Cite this

Incident updated: Some customers may be experiencing issues making or receiving calls. on Dialpad’s status page, changed 2026-10-20 09:03 UTC (change 10 of 11).

Title: Incident updated: Some customers may be experiencing issues making or receiving calls.
Vendor: Dialpad
Date: 2026-10-20 09:03 UTC
URL: https://rewindex.com/change/rab6460a7b6730a

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