Changes Dashlane Slowness when using the Dashlane apps or not able to Login

Dashlane: Incident updated: Slowness when using the Dashlane apps or not able to Login

Incident updateNormal progress (rule, 100%)Changed 2026-10-27 17:43 UTCstatus.dashlane.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Dashlane removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~monitoring~~

resolved

AddedResolved time#2

not present

2026-10-27 17:34 UTC

AddedUpdateresolved2026-10-27 17:34 UTC#3

not present

This incident is now resolved. We could identify two separate causes: 1. Service disruption: An internal software change caused the initial disruption. The service was restored by reverting the change. 2. Subsequent login issues for some users: A separate third-party issue, confirmed by Cloudflare, caused the errors. Cloudflare has resolved the issue, and access has been restored. Cloudflare incident: cloudflarestatus.com/incidents/dk2obcyw2aew Your data was not affected at any point. We're reviewing both issues to prevent recurrence. If you're still experiencing problems, please contact our support team.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 27
Before captured 15:43 UTC
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on Oct 28, 00:41 UTC. Record hash 831b3b6f76925c6d…
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Oct 27
After captured 17:43 UTC
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on Oct 28, 00:41 UTC. Record hash 3bb73f43509e8d07…
Download proof

History of this incident

Tuesday, October 27

6 incident changes

Normal progress
17:43Incident
Incident updateSlowness when using the Dashlane apps or not able to Loginthis change
Normal progress
15:43Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Normal progress
14:53Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Normal progress
13:03Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Normal progress
10:33Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Outage
10:21Critical incident
Slowness when using the Dashlane apps or not able to Login
Dashlane reported a critical incident causing app slowness or inability to log in, starting 2026-10-27 10:21 UTC. It was still open when archived, open for 0 min at the last update; Dashlane said its team was investigating, with no cause or fix stated.

Cite this

Incident updated: Slowness when using the Dashlane apps or not able to Login on Dashlane’s status page, changed 2026-10-27 17:43 UTC (change 6 of 6).

Title: Incident updated: Slowness when using the Dashlane apps or not able to Login
Vendor: Dashlane
Date: 2026-10-27 17:43 UTC
URL: https://rewindex.com/change/r6d615385f2466d

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