# Dashlane: Incident updated: Slowness when using the Dashlane apps or not able to Login

> Incident updated: Slowness when using the Dashlane apps or not able to Login. Detected 2026-10-27 by Rewindex: what changed on Dashlane’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r6d615385f2466d
Last updated: 2026-10-27T17:43:57Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-27 17:43 UTC · Detected: 2026-10-27 17:43 UTC
- [Source: https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9](https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9)
- [Company: Dashlane](https://rewindex.com/company/dashlane.md)
- Versions: before incident\_version:307/6ae07b24ab895c05f8cfeca9@9d94e65711f8 → after incident\_version:307/6ae07b24ab895c05f8cfeca9@8cdeb1cf0c67
- Change 6 of 6 for this incident

Incident page (full timeline): [Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-27 17:34 UTC
```

**3. Added: Update** (resolved) · 2026-10-27 17:34 UTC

```diff
+ This incident is now resolved. We could identify two separate causes: 1. Service disruption: An internal software change caused the initial disruption. The service was restored by reverting the change. 2. Subsequent login issues for some users: A separate third-party issue, confirmed by Cloudflare, caused the errors. Cloudflare has resolved the issue, and access has been restored. Cloudflare incident: cloudflarestatus.com/incidents/dk2obcyw2aew Your data was not affected at any point. We're reviewing both issues to prevent recurrence. If you're still experiencing problems, please contact our support team.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 10:21 UTC | [Critical incident: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/i183e0a09b446d6.md) | outage |
| 2026-10-27 10:33 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/ra3c944bd843534.md) | Normal progress |
| 2026-10-27 13:03 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r06a92796d248ae.md) | Normal progress |
| 2026-10-27 14:53 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r37ead98a1c5e2a.md) | Normal progress |
| 2026-10-27 15:43 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/rcd2c43a1471df2.md) | Normal progress |
| 2026-10-27 17:43 UTC | Incident updated: Slowness when using the Dashlane apps or not able to Login (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/rcd2c43a1471df2.md) · All Dashlane changes: [timeline](https://rewindex.com/company/dashlane/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Slowness when using the Dashlane apps or not able to Login on Dashlane’s status page, changed 2026-10-27 17:43 UTC (change 6 of 6).

- Canonical URL: https://rewindex.com/change/r6d615385f2466d
- Citation: Dashlane, “Incident updated: Slowness when using the Dashlane apps or not able to Login” (2026-10-27 17:43 UTC). Archived by Rewindex: https://rewindex.com/change/r6d615385f2466d (CC BY 4.0).
- Markdown link: `[Dashlane: Incident updated: Slowness when using the Dashlane apps or not able to Login (2026-10-27)](https://rewindex.com/change/r6d615385f2466d)`


---
Canonical: https://rewindex.com/change/r6d615385f2466d · Markdown: https://rewindex.com/change/r6d615385f2466d.md · JSON: https://rewindex.com/api/v1/changes/r6d615385f2466d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:04:03.199Z