Changes Dashlane Slowness when using the Dashlane apps or not able to Login

Dashlane: Critical incident: Slowness when using the Dashlane apps or not able to Login

Major incidentoutage (model (Jev), 97%)Changed 2026-10-27 10:21 UTCDetected 2026-10-27 10:24 UTCstatus.dashlane.com

Summary

Dashlane reported a critical incident causing app slowness or inability to log in, starting 2026-10-27 10:21 UTC. It was still open when archived, open for 0 min at the last update; Dashlane said its team was investigating, with no cause or fix stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Dashlane removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1

not present

Slowness when using the Dashlane apps or not able to Login

AddedImpact#2

not present

critical

AddedStatus#3

not present

identified

AddedStart time#4

not present

2026-10-27 10:21 UTC

AddedAffected components#5

not present

2FA recovery codes by SMS, Account Creation, Admin Console, Android app, Autofill, Chrome extension, Confidential SSO (Single-sign-on), Credential Risk Detection, Customer Support, Dark Web Insights, Dark Web Monitoring, Edge extension, Email notifications, Firefox extension, iOS (Apple) app, Nudges, Omnix, Paid plans' purchase, Passkeys, Password Management, Safari app, SCIM, Sharing, Single sign-on (SSO), Sync, Two-factor authentication (2FA), VPN, Web app, Website

AddedUpdateidentified2026-10-27 10:21 UTC#6

not present

We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 27
After captured 10:24 UTC
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on Oct 28, 00:41 UTC. Record hash 1b42dc791f140758…
Download proof

History of this incident

Tuesday, October 27

6 incident changes

Normal progress
17:43Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Normal progress
15:43Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Normal progress
14:53Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Normal progress
13:03Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Normal progress
10:33Incident
Incident updateSlowness when using the Dashlane apps or not able to Login
Outage
10:21Critical incident
Slowness when using the Dashlane apps or not able to Loginthis change
Dashlane reported a critical incident causing app slowness or inability to log in, starting 2026-10-27 10:21 UTC. It was still open when archived, open for 0 min at the last update; Dashlane said its team was investigating, with no cause or fix stated.

Cite this

Critical incident: Slowness when using the Dashlane apps or not able to Login on Dashlane’s status page, changed 2026-10-27 10:21 UTC (change 1 of 6).

Title: Critical incident: Slowness when using the Dashlane apps or not able to Login
Vendor: Dashlane
Date: 2026-10-27 10:21 UTC
URL: https://rewindex.com/change/i183e0a09b446d6

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