# Dashlane: Critical incident: Slowness when using the Dashlane apps or not able to Login

> Dashlane reported a critical incident causing app slowness or inability to log in, starting 2026-10-27 10:21 UTC. It was still open when archived, open for 0 min at the last update; Dashlane said its team was investigating, with no cause or fix stated.

Canonical: https://rewindex.com/change/i183e0a09b446d6
Last updated: 2026-10-27T10:24:02Z

**Summary:** Dashlane reported a critical incident causing app slowness or inability to log in, starting 2026-10-27 10:21 UTC. It was still open when archived, open for 0 min at the last update; Dashlane said its team was investigating, with no cause or fix stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-27 10:21 UTC · Detected: 2026-10-27 10:24 UTC
- [Source: https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9](https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9)
- [Company: Dashlane](https://rewindex.com/company/dashlane.md)
- Versions: before (none: first archived) → after incident\_version:307/6ae07b24ab895c05f8cfeca9@80ca75c3391d
- Change 1 of 6 for this incident

Incident page (full timeline): [Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9.md)
## What changed

**1. Added: Title**

```diff
+ Slowness when using the Dashlane apps or not able to Login
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-27 10:21 UTC
```

**5. Added: Affected components**

```diff
+ 2FA recovery codes by SMS, Account Creation, Admin Console, Android app, Autofill, Chrome extension, Confidential SSO (Single-sign-on), Credential Risk Detection, Customer Support, Dark Web Insights, Dark Web Monitoring, Edge extension, Email notifications, Firefox extension, iOS (Apple) app, Nudges, Omnix, Paid plans' purchase, Passkeys, Password Management, Safari app, SCIM, Sharing, Single sign-on (SSO), Sync, Two-factor authentication (2FA), VPN, Web app, Website
```

**6. Added: Update** (identified) · 2026-10-27 10:21 UTC

```diff
+ We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 10:21 UTC | Critical incident: Slowness when using the Dashlane apps or not able to Login (this change) | outage |
| 2026-10-27 10:33 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/ra3c944bd843534.md) | Normal progress |
| 2026-10-27 13:03 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r06a92796d248ae.md) | Normal progress |
| 2026-10-27 14:53 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r37ead98a1c5e2a.md) | Normal progress |
| 2026-10-27 15:43 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/rcd2c43a1471df2.md) | Normal progress |
| 2026-10-27 17:43 UTC | [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r6d615385f2466d.md) | Normal progress |

Next: [change](https://rewindex.com/change/ra3c944bd843534.md) · All Dashlane changes: [timeline](https://rewindex.com/company/dashlane/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Slowness when using the Dashlane apps or not able to Login on Dashlane’s status page, changed 2026-10-27 10:21 UTC (change 1 of 6).

- Canonical URL: https://rewindex.com/change/i183e0a09b446d6
- Citation: Dashlane, “Critical incident: Slowness when using the Dashlane apps or not able to Login” (2026-10-27 10:21 UTC). Archived by Rewindex: https://rewindex.com/change/i183e0a09b446d6 (CC BY 4.0).
- Markdown link: `[Dashlane: Critical incident: Slowness when using the Dashlane apps or not able to Login (2026-10-27)](https://rewindex.com/change/i183e0a09b446d6)`


---
Canonical: https://rewindex.com/change/i183e0a09b446d6 · Markdown: https://rewindex.com/change/i183e0a09b446d6.md · JSON: https://rewindex.com/api/v1/changes/i183e0a09b446d6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:04:02.015Z