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ChangesOpenAIElevated error rates with Brex Cards and U.S. business Mastercards

OpenAI: Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards

Incident updateNot classified yetChanged status.openai.com (opens in new tab)
Summary

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What changed

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ChangedTitle#1
Before: Elevated error rates with Brex Cards
After: Elevated error rates with Brex Cards and U.S. business Mastercards
AddedUpdateidentified#2
Before: not present
After: Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.

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History of this incident

TodayFriday, November 6Fri, Nov 6

1 incident change

Cite this

Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards on OpenAI’s status page, changed 2026-11-06 18:53 UTC (change 1 of 1).

Title
Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards
Vendor
OpenAI
Date
URL
https://rewindex.com/change/r64d5fc79c43dd8

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