# OpenAI: Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards

> Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards. Detected 2026-11-06 by Rewindex: what changed on OpenAI’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r64d5fc79c43dd8
Last updated: 2026-11-06T18:53:19Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-06 18:53 UTC · Detected: 2026-11-06 18:53 UTC
- [Source: https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7](https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7)
- [Company: OpenAI](https://rewindex.com/company/openai.md)
- Versions: before incident\_version:31/01M6S2FV5TZWQ753NHRB7BF5K7@4f3d4a7e1938 → after incident\_version:31/01M6S2FV5TZWQ753NHRB7BF5K7@34df040bca2a
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated error rates with Brex Cards and U.S. business Mastercards](https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7.md)
## What changed

**1. Changed: Title**

```diff
- Elevated error rates with Brex Cards
+ Elevated error rates with Brex Cards and U.S. business Mastercards
```

**2. Added: Update** (identified) · 2026-11-06 18:50 UTC

```diff
+ Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-06 18:53 UTC | Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards (this change) |  |

All OpenAI changes: [timeline](https://rewindex.com/company/openai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards on OpenAI’s status page, changed 2026-11-06 18:53 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r64d5fc79c43dd8
- Citation: OpenAI, “Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards” (2026-11-06 18:53 UTC). Archived by Rewindex: https://rewindex.com/change/r64d5fc79c43dd8 (CC BY 4.0).
- Markdown link: `[OpenAI: Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards (2026-11-06)](https://rewindex.com/change/r64d5fc79c43dd8)`


---
Canonical: https://rewindex.com/change/r64d5fc79c43dd8 · Markdown: https://rewindex.com/change/r64d5fc79c43dd8.md · JSON: https://rewindex.com/api/v1/changes/r64d5fc79c43dd8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-06T21:53:33.227Z