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OpenAI: Elevated error rates with Brex Cards and U.S. business Mastercards

No impact listedStatus: identifiededitedStarted Not resolved2 updatesstatus.openai.com (opens in new tab)

Timeline of updates

  1. identified

    Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.

    If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.

    We’re working with our payment partners and will share updates here.

  2. identified

    Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.

    If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.

    We’re working with our payment partners and will share updates here.

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Cite this

Status incident (vendor impact label: none) posted by OpenAI, started 2026-11-06 18:38 UTC, not resolved, 2 update(s); edited after publishing.

Title
Elevated error rates with Brex Cards and U.S. business Mastercards
Vendor
OpenAI
Date
URL
https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7

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