# OpenAI: Elevated error rates with Brex Cards and U.S. business Mastercards

> OpenAI status incident “Elevated error rates with Brex Cards and U.S. business Mastercards” on 2026-11-06: impact none (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7
Last updated: 2026-11-06T18:53:19Z

- Impact (vendor’s label): none
- Status: identified · edited after publishing
- Started: 2026-11-06 18:38 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2
- [Vendor status page: https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7](https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Timeline of updates

- **identified** 2026-11-06 18:38 UTC: Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
- **identified** 2026-11-06 18:50 UTC: Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.

## Rewindex changes for this incident

- 2026-11-06 18:53 UTC: [Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards](https://rewindex.com/change/r64d5fc79c43dd8.md)

## Cite this

Status incident (vendor impact label: none) posted by OpenAI, started 2026-11-06 18:38 UTC, not resolved, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7
- Citation: OpenAI, “Elevated error rates with Brex Cards and U.S. business Mastercards” (2026-11-06 18:38 UTC). Archived by Rewindex: https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7 (CC BY 4.0).
- Markdown link: `[OpenAI: Elevated error rates with Brex Cards and U.S. business Mastercards (2026-11-06)](https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7)`


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Canonical: https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7 · Markdown: https://rewindex.com/company/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M6S2FV5TZWQ753NHRB7BF5K7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-06T21:42:53.549Z