Changes Gorgias Mobile app authentication

Gorgias: Incident updated: Mobile app authentication

Incident updateNormal progress (typesafe/jev-1.13-20260917, 100%)Changed 2026-10-30 20:43 UTCstatus.gorgias.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Gorgias removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1

~~Mobile Application Unavailability~~

Mobile app authentication

AddedUpdateidentified2026-10-30 20:39 UTC#2

not present

For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 30
Before captured 20:13 UTC
In the 2026-10-30 checkpoint, timestamped by FreeTSA and DigiCert on Oct 31, 00:42 UTC. Record hash e79f7f51d2cce658…
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Oct 30
After captured 20:43 UTC
In the 2026-10-30 checkpoint, timestamped by FreeTSA and DigiCert on Oct 31, 00:42 UTC. Record hash e30779dde37a4f9c…
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History of this incident

YesterdayFriday, October 30Fri, Oct 30

3 incident changes

Normal progress
22:23Incident
Incident updateMobile app authentication
Normal progress
20:43Incident
Incident updateMobile app authenticationthis change
Outage
20:07Major incident
Mobile Application Unavailability

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