# Gorgias: Incident updated: Mobile app authentication

> Incident updated: Mobile app authentication. Detected 2026-10-30 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r414bcda6d52465
Last updated: 2026-10-30T20:43:50Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-30 20:43 UTC · Detected: 2026-10-30 20:43 UTC
- [Source: https://status.gorgias.com/incidents/s369t8v416cx](https://status.gorgias.com/incidents/s369t8v416cx)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before incident\_version:329/s369t8v416cx@335d06ab2d66 → after incident\_version:329/s369t8v416cx@031b28723f28
- Change 2 of 3 for this incident

Incident page (full timeline): [Mobile app authentication](https://rewindex.com/company/gorgias/incidents/s369t8v416cx.md)
## What changed

**1. Changed: Title**

```diff
- Mobile Application Unavailability
+ Mobile app authentication
```

**2. Added: Update** (identified) · 2026-10-30 20:39 UTC

```diff
+ For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 20:07 UTC | [Major incident: Mobile Application Unavailability](https://rewindex.com/change/idc66e8a83738a0.md) | outage |
| 2026-10-30 20:43 UTC | Incident updated: Mobile app authentication (this change) | Normal progress |
| 2026-10-30 22:23 UTC | [Incident updated: Mobile app authentication](https://rewindex.com/change/r54d530b31b0a93.md) | Normal progress |

Previous: [change](https://rewindex.com/change/idc66e8a83738a0.md) · Next: [change](https://rewindex.com/change/r54d530b31b0a93.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r414bcda6d52465 · Markdown: https://rewindex.com/change/r414bcda6d52465.md · JSON: https://rewindex.com/api/v1/changes/r414bcda6d52465 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T11:28:56.969Z