HeyGen: Major incident: Seedance Outage
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what HeyGen removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Seedance Outage
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-16 18:55 UTC
Before: not present
After: 2026-09-16 18:57 UTC
Before: not present
After: Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
Before: not present
After: Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, September 16
1 incident change
- MajorMajor incident
Seedance Outagethis change