# HeyGen: Major incident: Seedance Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-16 18:55 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.heygen.com/incidents/01M2NS5WYK4TMVWC1M1PCACKHC](https://status.heygen.com/incidents/01M2NS5WYK4TMVWC1M1PCACKHC)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)
- Versions: before (none: first archived) → after incident\_version:712/01M2NS5WYK4TMVWC1M1PCACKHC@20958870b6e8
- Change 1 of 1 for this incident

Incident page (full timeline): [Seedance Outage](https://rewindex.com/company/heygen/incidents/01M2NS5WYK4TMVWC1M1PCACKHC.md)
## What changed

**1. Added: Title**

```diff
+ Seedance Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-16 18:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-16 18:57 UTC
```

**6. Added: Update** (monitoring) · 2026-09-16 18:55 UTC

```diff
+ Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
```

**7. Added: Update** (resolved) · 2026-09-16 18:57 UTC

```diff
+ Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-16 18:55 UTC | Major incident: Seedance Outage (this change) | major |

All HeyGen changes: [timeline](https://rewindex.com/company/heygen/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifbbda3b19efa73 · Markdown: https://rewindex.com/change/ifbbda3b19efa73.md · JSON: https://rewindex.com/api/v1/changes/ifbbda3b19efa73 · Generated 2026-10-20T00:00:38.602Z