Changes / QuickBooks Online / Some users may encounter issues when trying to Login to QuickBooks Online

QuickBooks Online: Major incident: Some users may encounter issues when trying to Login to QuickBooks Online

Summary

QuickBooks Online reported a major incident affecting some users’ logins and causing errors within application features across APAC, Canada, EMEA and the United States. The recorded start was 2026-09-02 04:16 UTC; it lasted 3 min and was resolved at 2026-09-02 04:19 UTC after a fix, with recovery confirmed across all regions.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Some users may encounter issues when trying to Login to QuickBooks Online
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-02 04:16 UTC
AddedResolved time#5
Before: not present
After: 2026-09-02 04:19 UTC
AddedAffected components#6
Before: not present
After: Canada, EMEA, QuickBooks Online - APAC, QuickBooks Online - Canada, QuickBooks Online - EMEA, QuickBooks Online - United States, United States
AddedUpdateinvestigating#7
Before: not present
After: We're currently investigating an issue affecting QBO logins. Some users may also see errors while using the different features inside the application. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#10
Before: not present
After: Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.
AddedUpdateidentified#11
Before: not present
After: Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.
AddedUpdateresolved#12
Before: not present
After: The issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Some users may encounter issues when trying to Login to QuickBooks Online (this change)
QuickBooks Online reported a major incident affecting some users’ logins and causing errors within application features across APAC, Canada, EMEA and the United States. The recorded start was 2026-09-02 04:16 UTC; it lasted 3 min and was resolved at 2026-09-02 04:19 UTC after a fix, with recovery confirmed across all regions.
Major incident

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