# QuickBooks Online: Major incident: Some users may encounter issues when trying to Login to QuickBooks Online

**Summary:** QuickBooks Online reported a major incident affecting some users’ logins and causing errors within application features across APAC, Canada, EMEA and the United States. The recorded start was 2026-09-02 04:16 UTC; it lasted 3 min and was resolved at 2026-09-02 04:19 UTC after a fix, with recovery confirmed across all regions. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-02 04:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0l2215x5ytdg](https://stspg.io/0l2215x5ytdg)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/vkntw55njz2z@e6fc3f6af1c3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may encounter issues when trying to Login to QuickBooks Online
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 04:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 04:19 UTC
```

**6. Added: Affected components**

```diff
+ Canada, EMEA, QuickBooks Online - APAC, QuickBooks Online - Canada, QuickBooks Online - EMEA, QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2026-09-01 20:56 UTC

```diff
+ We're currently investigating an issue affecting QBO logins. Some users may also see errors while using the different features inside the application. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.
```

**8. Added: Update** (investigating) · 2026-09-01 21:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-09-01 22:20 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2026-09-02 00:02 UTC

```diff
+ Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.
```

**11. Added: Update** (identified) · 2026-09-02 04:16 UTC

```diff
+ Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.
```

**12. Added: Update** (resolved) · 2026-09-02 04:19 UTC

```diff
+ The issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 04:16 UTC | Major incident: Some users may encounter issues when trying to Login to QuickBooks Online (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if99bafb02ac6b1 · Markdown: https://rewindex.com/change/if99bafb02ac6b1.md · JSON: https://rewindex.com/api/v1/changes/if99bafb02ac6b1 · Generated 2026-10-18T03:29:27.475Z