Changes / Xero / UK: Tax - MTD and VAT unavailable
Xero: Critical incident: UK: Tax - MTD and VAT unavailable
Summary
Xero’s UK Making Tax Digital (MTD) and VAT services had a critical outage starting 2026-09-02 14:05 UTC, lasting 3 h 48 min. HMRC investigated; the incident was marked resolved at 2026-09-02 17:53 UTC, although the final update also said services were “not operating as normal.”
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: UK: Tax - MTD and VAT unavailable
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After: critical
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After: resolved
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After: 2026-09-02 14:05 UTC
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After: 2026-09-02 17:53 UTC
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After: Tax Reporting - UK VAT & MTD, United Kingdom - Regional Products - Tax Reporting - UK VAT & MTD
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After: HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
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After: HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: UK: Tax - MTD and VAT unavailable (this change) Xero’s UK Making Tax Digital (MTD) and VAT services had a critical outage starting 2026-09-02 14:05 UTC, lasting 3 h 48 min. HMRC investigated; the incident was marked resolved at 2026-09-02 17:53 UTC, although the final update also said services were “not operating as normal.” | Major incident |