# Xero: Critical incident: UK: Tax - MTD and VAT unavailable

**Summary:** Xero’s UK Making Tax Digital (MTD) and VAT services had a critical outage starting 2026-09-02 14:05 UTC, lasting 3 h 48 min. HMRC investigated; the incident was marked resolved at 2026-09-02 17:53 UTC, although the final update also said services were “not operating as normal.” _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-02 14:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n0blkxwz915v](https://stspg.io/n0blkxwz915v)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/kx82qwn4s8lg@2f9a0dfa434c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ UK: Tax - MTD and VAT unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 14:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 17:53 UTC
```

**6. Added: Affected components**

```diff
+ Tax Reporting - UK VAT & MTD, United Kingdom - Regional Products - Tax Reporting - UK VAT & MTD
```

**7. Added: Update** (investigating) · 2026-09-02 14:05 UTC

```diff
+ HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
```

**8. Added: Update** (resolved) · 2026-09-02 17:53 UTC

```diff
+ HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 14:05 UTC | Critical incident: UK: Tax - MTD and VAT unavailable (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if517f941fca4a6 · Markdown: https://rewindex.com/change/if517f941fca4a6.md · JSON: https://rewindex.com/api/v1/changes/if517f941fca4a6 · Generated 2026-10-18T03:29:27.437Z