Changes / Jira / Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Jira: Major incident: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Summary
Jira reported a major outage fetching mail from Microsoft accounts, disrupting email-based creation and updates of work items and potentially returning 500 errors. It started at 2026-08-31 18:28 UTC and was resolved at 2026-09-01 05:18 UTC, lasting 10 h 49 min; Atlassian reported full recovery across impacted services.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-31 18:28 UTC
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After: 2026-09-01 05:18 UTC
Before: not present
After: Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
Before: not present
After: Impact
Before: not present
After: Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.
We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
Before: not present
After: We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.
For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items (this change) Jira reported a major outage fetching mail from Microsoft accounts, disrupting email-based creation and updates of work items and potentially returning 500 errors. It started at 2026-08-31 18:28 UTC and was resolved at 2026-09-01 05:18 UTC, lasting 10 h 49 min; Atlassian reported full recovery across impacted services. | Major incident |