Jira: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Jira reported a major outage fetching mail from Microsoft accounts, disrupting email-based creation and updates of work items and potentially returning 500 errors. It started at 2026-08-31 18:28 UTC and was resolved at 2026-09-01 05:18 UTC, lasting 10 h 49 min; Atlassian reported full recovery across impacted services.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications
Timeline of updates
- identified
Impact
- monitoring
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
- resolved
We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.
Rewindex changes for this incident
- Major incident: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items 2026-08-31 18:28 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON