# Jira: Major incident: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items

**Summary:** Jira reported a major outage fetching mail from Microsoft accounts, disrupting email-based creation and updates of work items and potentially returning 500 errors. It started at 2026-08-31 18:28 UTC and was resolved at 2026-09-01 05:18 UTC, lasting 10 h 49 min; Atlassian reported full recovery across impacted services. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-31 18:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0zc4g3y79r4b](https://stspg.io/0zc4g3y79r4b)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/3w5c3rkxcgwz@c46e02871816
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-31 18:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 05:18 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
```

**7. Added: Update** (identified) · 2026-08-31 18:28 UTC

```diff
+ Impact
```

**8. Added: Update** (monitoring) · 2026-09-01 00:47 UTC

```diff
+ Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
```

**9. Added: Update** (resolved) · 2026-09-01 05:18 UTC

```diff
+ We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-31 18:28 UTC | Major incident: Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items (this change) | outage |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if5005bd65925ae · Markdown: https://rewindex.com/change/if5005bd65925ae.md · JSON: https://rewindex.com/api/v1/changes/if5005bd65925ae · Generated 2026-10-18T03:33:56.558Z