Changes / Elastic Cloud / Missing Metrics in Cloud Console — US East (us-east-1)
Elastic Cloud: Major incident: Missing Metrics in Cloud Console — US East (us-east-1)
Summary
Elastic Cloud reported a major degradation in US East (us-east-1): disrupted metric data ingestion left some users missing recent metrics in Cloud console charts and monitoring views. It started at 2026-04-28 14:46 UTC and was resolved at 2026-04-28 18:40 UTC, lasting 3 h 53 min; the system recovered and functionality returned to normal.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 59%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Missing Metrics in Cloud Console — US East (us-east-1)
Before: not present
After: major
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After: resolved
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After: 2026-04-28 14:46 UTC
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After: 2026-04-28 18:40 UTC
Before: not present
After: Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.
Before: not present
After: Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.
Before: not present
After: Our investigation is ongoing. We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted. We will provide a further update in 1 hour, or when there is a change in status.
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After: We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.
Before: not present
After: The system has recovered and functionality has returned to normal.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Missing Metrics in Cloud Console — US East (us-east-1) (this change) Elastic Cloud reported a major degradation in US East (us-east-1): disrupted metric data ingestion left some users missing recent metrics in Cloud console charts and monitoring views. It started at 2026-04-28 14:46 UTC and was resolved at 2026-04-28 18:40 UTC, lasting 3 h 53 min; the system recovered and functionality returned to normal. | Major incident |
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