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Elastic Cloud: Missing Metrics in Cloud Console — US East (us-east-1)
Elastic Cloud reported a major degradation in US East (us-east-1): disrupted metric data ingestion left some users missing recent metrics in Cloud console charts and monitoring views. It started at 2026-04-28 14:46 UTC and was resolved at 2026-04-28 18:40 UTC, lasting 3 h 53 min; the system recovered and functionality returned to normal.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.
- investigating
Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.
- investigating
Our investigation is ongoing. We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted. We will provide a further update in 1 hour, or when there is a change in status.
- identified
We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.
- resolved
The system has recovered and functionality has returned to normal.
Rewindex changes for this incident
- Major incident: Missing Metrics in Cloud Console — US East (us-east-1) 2026-04-28 14:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON